Order

Warranty

Product

Payment

Delivery

Before purchase

Order

What benefits will I have if I open a customer account?

When you create a customer account, you can view the details of previous orders at any time and you will not have to enter your contact details such as delivery address, etc., for every subsequent order.

Can I place an order without opening a customer account?

You can place an order as a guest at any time. You do not have to open a customer account, but you will have to enter your details all over again when you place another order.

What happens with my data?

Your data will be used exclusively for the ordering process and internal purposes. We treat your data confidentially and do not disclose it to third parties.

Can I place an order by telephone?

We also accept order placements by telephone. If you wish to place an order by telephone, please call +41 71 511 10 50. Our office hours are 08.00–12.00 and 13.00–17.30 from Monday to Friday.

Can I request a consultation?

We will be pleased to advise you. It is important to us that every customer gets the perfect product for his needs. Please contact us on +41 71 511 10 50 to arrange a consultation. Our office hours are 08.00–12.00 and 13.00–17.30 from Monday to Friday.

What if an item is not in stock?

You will be informed during the ordering process if an item or component is out of stock.

Warranty

What is the warranty period granted by Prime Computer AG for its products?

We will grant you a 60-month warranty on all Prime Computer products.

What does the warranty cover?

The warranty covers all defects to electronic components, providing that these defects were not brought about by improper use. Our products are manufactured with the utmost care and with highest quality components. In the event of a warranty claim, all efforts will be made to minimise your inconvenience. We will reimburse you for the cost of return shipment and repair or replace your device within 5 business days at the most. Software defects caused by improper use or malware are excluded from the warranty.

What should I do if there is a problem with my device?

Please call us or send us an email describing the problem. We will try to rectify the problem as soon as possible. Our office hours are 08.00–12.00 and 13.00–17.30 from Monday to Friday. Tel.: +41 71 511 10 50, email: contact@primecomputer.ch.

Products

Can I order special peripheral devices/additional components together with my Prime Computer product?

You can order various additional components when you configure your Prime Computer product. If you have a specific request, please contact us by email at contact@primecomputer.ch or call us on +41 71 511 10 50. Our office hours are 08.00–12.00 and 13.00–17.30 from Monday to Friday.

Is it possible to install two operating systems on a PrimeMini?

Yes, installing a so-called dual boot system is not a problem.

Can I use my PrimeMini as a server?

In general, every PrimeMini can be used as a mini-server. Ordering a preinstalled Windows Server operating system is possible.

Can I run my Prime Computer product 24/7?

All Prime Computer products are designed for 24/7/365 operation. However, the operating system should be rebooted every now and then.

I have more than 4 USB devices. What can I do?

You can buy a USB hub from a retailer. It allows you to connect numerous USB devices simultaneously. We recommend an active USB 3.0 hub with an additional power supply. The mouse and keyboard, however, should remain directly connected to the device.

Can I order a Prime computer product without a hard drive or RAM?

Yes, this is possible. Please direct your enquiries about additional special configurations that are not available from the shop to our Sales Department by email at contact@primecomputer.ch or call us on +41 71 511 10 50. Our office hours are 08.00–12.00 and 13.00–17.30 from Monday to Friday.

Payment

What payment methods do you accept?

Switzerland: you can pay in advance, with PostFinance E-Finance, by credit card or Postcard. Abroad: payment in advance or by credit card. You can find exact information here.

Can I pay by invoice?

Paying by invoice is only possible for Prime Computer partners and business customers.

Can I pay at your premises when I collect my order?

You cannot pay when you collect your order as we do not have a physical shop and deliver directly ex-works.

What costs will I incur when I order from abroad?

Orders from abroad are not subject to Swiss VAT. Any VAT or import duties payable on import are paid for by the customer and will be charged directly to him by the courier service.

Delivery

How are orders shipped?

Shipments in Switzerland are delivered by the post office. Shipments abroad are delivered by courier.

Do you charge shipping costs or is shipping free of charge?

Standard delivery within Switzerland is free of charge. A surcharge of CHF 30 payable by the customer applies to express deliveries. Deliveries outside of Switzerland: standard delivery to the Principality of Liechtenstein, Germany and Austria is free of charge. The shipping costs for all other destinations are calculated and displayed automatically during the ordering process.

Can I collect my order in person?

You can collect your order from our premises at Schachenstrasse 9, 9016 St.Gallen, at the earliest two days after placing your order. We will let you know as soon as your order is ready for collection. Please activate the corresponding checkbox when placing your order.

How long does delivery take?

Within Switzerland: delivery by post within 4 working days. Please select express delivery if you need your product urgently. In this case, your device will be delivered by post within 2 working days. Outside of Switzerland: delivery takes 1 to 9 days depending on the destination. Express deliveries take 1 to 9 days and will arrive by 12 noon on the day of delivery.

I want to change the delivery address for my shipment.

You can conveniently change the address in your customer account. If you have already completed the ordering process, please call us on +41 71 511 10 50 or send an email to contact@primecomputer.ch. Our office hours are 08.00–12.00 and 13.00–17.30 from Monday to Friday.

Who pays for the shipping costs if I have to return my device to you?

If you have to return your product to us, you will receive a product return label (only for returns from within Switzerland). Returns from the Principality of Liechtenstein, Germany and Austria will be organised via a courier service. You do not have to pay the shipping or courier costs.