Exchange

Product

Installation

After purchase

Exchange

Can I exchange my device?

You can exchange your device within 10 days if you are not satisfied with it. Device components can also be exchanged if you need a different configuration. Please call us on +41 71 511 10 50 or send an email to contact@primecomputer.ch. Our office hours are 08.00–12.00 and 13.00–17.30 from Monday to Friday.

Product

Can I repair my PrimeMini myself?

Please contact the Prime Computer Support Team if you suspect a need for repair. We advise against carrying out hardware repairs yourself.

Can I replace or supplement the hard drive or RAM myself?

Opening the housing will not render the warranty null and void. However, all work that is not performed by Prime Computer or a certified service partner is done so at your own risk.

The surface of my device gets hot. Is that normal?

The components inside a computer generate heat. The heat generated in a PrimeMini is dissipated via the housing. It is completely normal for your device to feel hot to the touch.

How hot can my PrimeMini get?

Our devices can reach temperatures of up to 60 degrees Celsius. Please contact our Support if your device gets even hotter.

Do I need to remove the dust from inside my PrimeMini?

No. It is not necessary to clean the inside of the device as it does not contain any moving parts or an active cooler.

Can I wipe down my PrimeMini with a damp cloth?

Yes, you can wipe down your PrimeMini with a slightly damp cloth. Recommendation: spray a small amount of glass cleaner onto a paper towel and wipe down the device. Please take care when cleaning the front and back of the device (connections).

Installation

My programs are on CD/DVD. How can I install them?

Our devices are not equipped with an internal CD/DVD drive for space reasons. You can connect a commercially available external CD/DVD drive to install programs from a CD/DVD onto your PrimeMini.

How many monitors can I connect to my PrimeMini?

You can connect up to 4 monitors to your device depending on the wiring and adapter use. The PrimeMini 4 has 2 HDMI 2.0 connectors, which allow one screen each with 4K resolution at 60Hz. Additional screens run with a full HD resolution at maximum.

How can I connect my old monitor to my PrimeMini?

You can order the right adapter for all common monitor connections from our shop.

Is assistance for problems with Windows operating systems available from your Support?

Yes, but only for driver related issues and as long as these involve no third-party software or hardware. Simply contact our Support. We will take care of your concerns.

Is assistance for problems with Linux operating systems available from your Support?

Yes, but only for driver related issues and as long as these involve no third-party software or hardware. Simply contact our Support. We will take care of your concerns.

Can I attach the PrimeMini to a wall or monitor?

A VESA bracket is available and can be ordered during the ordering process. The bracket can be used to attach the PrimeMini to a wall or monitor.